Section 1: General

Firstly, we kindly request that you thoroughly read the terms and conditions, as purchasing a ticket implies your agreement to the 14 terms outlined on the website. You do not have the right to object to any of them, so please read them carefully, especially before making a purchase.
You must be 18 years or older to use this service. By using or visiting the crcletickets platform, you expressly agree to be bound by these terms and to follow these terms and all applicable laws and regulations governing the crcletickets platform. crcletickets reserves the right to change these terms at any time, effective immediately upon posting on the crcletickets platform. To ensure you are aware of the latest terms and conditions of use and purchase policy, please check this page of the crcletickets platform periodically which is available from every event page on the crcletickets platform. The latest date of issue will be posted at the top of this page. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.

Section 2: Permitted Use of the crcletickets Platform

You agree that you are only authorized to visit, view and to retain a copy of pages of crcletickets platform for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this site for any purpose other than to review an event and its promotional information, for personal use, or to purchase tickets for your personal use, unless otherwise specifically authorized by crcletickets to do so. The content and software on this site is the property of crcletickets and is protected by Egyptian and international copyright laws. We post a legal notice and various credits on the crcletickets platform, which may not be amended or removed. You must not remove this notice or these credits, or any additional information contained along with the notices and credits.

Section 3: Unauthorized Use of the crcletickets Platform

Illegal and/or unauthorized uses of the crcletickets platform, whether for unauthorized ticket sales, unauthorized framing of or linking to the crcletickets platform will be investigated and appropriate legal action will be taken.

Section 4: Violation of These Terms and Conditions

If you violate these terms including if you post or provide user content which violates these terms or has violated the rights of crcletickets, any other user or the law, crcletickets may terminate your use of the crcletickets platform, prevent you from making all future bookings using the crcletickets platform, and/or take legal action against you. Where this occurs, crcletickets will provide you with reasonable prior written notice that this will be implemented, together with reasons for that action being taken. If you wish to dispute that decision of crcletickets, you have 5 days within crcletickets providing its notice to you to do so and crcletickets will act reasonably in considering your response. If you materially violate these terms, crcletickets may cancel your ticket orders in which case crcletickets will provide you with written notice of that cancellation together with reasons for that cancellation. You agree that monetary damages may not provide a sufficient remedy to crcletickets for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. crcletickets may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. This is in addition to any other uses permitted under our privacy policy. crcletickets is not required to provide any refund to you if you are terminated as a user because you have violated these terms, except as expressly set out in these terms.

Section 5: crcletickets Copyright Policy

You may only submit content to the crcletickets platform (“user content”) where you have the rights to do so. In particular, you may not use the crcletickets platform to unlawfully transmit copyrighted material (including articles, images, stories and software) without a license, express consent, valid defence or fair use exemption to do so, and must ensure that the content you upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights).

Section 6: Disclaimers

crcletickets does not promise that the crcletickets platform will be error-free, uninterrupted, nor that it will provide specific results from use of the crcletickets platform or any content, search or link on it. The crcletickets platform and its content are delivered on an “as-is” and “as-available” basis. crcletickets cannot ensure that files you download from the crcletickets platform will be free of viruses or contamination or destructive features although crcletickets will take steps consistent with industry practice to protect against this occurring. crcletickets does not by these terms exclude any rights and remedies in respect of goods or services. However, crcletickets excludes all rights, remedies, conditions and warranties in respect of goods or services from your use of this site and the crcletickets platform whether based in statute, common law or otherwise to the extent permitted by law. To the fullest extent possible, the following paragraphs of this clause 7 will apply. crcletickets will not be liable for any damages of any kind arising from the use of the crcletickets platform, including without limitation, direct, indirect, incidental, and punitive and consequential damages. crcletickets makes no guarantee of any specific result from use of the crcletickets platform or use of the crcletickets service. crcletickets disclaims any and all liability for the acts, omissions and conduct of any third party users, crcletickets users, advertisers and/or sponsors on the crcletickets platform, in connection with the crcletickets service or otherwise related to your use of the crcletickets platform and/or the crcletickets service. crcletickets is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the crcletickets platform. Without limiting the other provisions of this clause 7, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the crcletickets platform to crcletickets at [email protected]  crcletickets may investigate the claim and take appropriate action, in its sole discretion.

Section 7: Payment Methods

crcletickets processes your credit card depending upon the methods accepted by the event organizer which may include: Visa, MasterCard, American Express. At no stage does your entire credit card number get collected or stored in our system. The only parties to receive the entire card number are our bank and the payment gateway. If you are concerned about using your credit card online please contact us for assistance.

Section 8: Limits on Tickets Purchases per Customer

When purchasing tickets on crcletickets, you are limited to a maximum of 10 tickets for each event unless the event organizer has authorized such purchases in its terms and conditions. If you try to circumvent the crcletickets platforms to purchase more than 10 tickets the event organizer may at its discretion cancel additional bookings. This limitation has been designed to prevent unfair buying practices at popular events and make sure everyone gets a fair chance of attending the event. The reselling of tickets is strictly prohibited by non-authorized re-sellers, tickets found to be re-sold maybe voided and canceled at crcletickets’s discretion.

Section 9: Pricing and Ticket Availability

crcletickets sells tickets on behalf of event organizers which means crcletickets does not determine the ticket prices, booking fees, postage and handling fees (if posted tickets are an option) or the seating selections. Ticket inventory is the responsibility of the event organizer. Given inventory set by the event organizer, popular events may sell out quickly. Occasionally, additional tickets may be available in addition to inventory using crcletickets set by the event organizer, however the event organizer controls this inventory and its availability.

Section 10: Credit Card Purchases – Proof of Identity

In rare cases crcletickets and/or our partners may request that a ticket holder present the credit card used when purchasing tickets in order to gain admittance to the event, or prior to the event for fraud preventative measures. If you are unable to present the credit card used to purchase tickets and a picture identification (which must match each other and must match the name under which the booking was made) crcletickets may at it’s discretion cancel any tickets under the booking and refuse entry into the event.

Section 11: Licensed Venues – Proof of Identity

crcletickets sometimes sells tickets for events at licensed venues, and these venues require a valid driver’s license, passport or proof of age to prove you are over 18 years of age. You may need to present this proof at the event venue to obtain admission.

Section 12: Delivery of Tickets

Through the crcletickets platform the event organizer may elect to offer one or more of the following delivery options for your ticket order. The proof of identity requirements set out in clauses 12 and 13 will apply regardless of the delivery of ticket method used. By “email/e-ticket” option: The crcletickets platform provides an opportunity for you to provide your email address and will attempt to deliver your e-ticket by email to that email address. If you do not receive your e-ticket then please contact crcletickets by email [email protected] at least 48 hours before the scheduled event. By “at the door” option: Tickets delivered through “at the door” delivery option is typically available one hour prior to the event start time at the location set by the event organizer. By “post” or “registered post” option: Please ensure you supply the correct billing and credit card account information for ticket orders as incorrect details will delay processing and delivery. crcletickets and event organizer do not post to PO boxes. Delivery of tickets are the responsibility of the event organizer, unless crcletickets has undertaken to provide this service to the event organizer. If you have selected delivery through the mail, please allow at least 10 working days after your order is made to receive your tickets from the event organizer unless the event organizer has provided express delivery options. If you have not received your tickets within 48 hours of the event, please contact the event organizer via the phone number or email address supplied on the event organizer crcletickets event page or contact crcletickets at [email protected]. All purchases are charged to your credit card at the time of purchase, not at the time of entry to the event. crcletickets will not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Section 13: Cancelled Events

In case of canceled events, Crcl Company contracts with top artists worldwide. If the cancellation occurs due to technical faults from Crcl Company, guests are entitled to a full refund for the tickets purchased. However, if the cancellation is initiated by the artist and there is evidence to support it, the customer is not entitled to a refund as this situation would be beyond our control and we hope it does not occur

Section 14: Exchanges and Refunds

Before purchasing tickets, carefully review your event and ticket selection. No refund or exchange on any ticket will be given or service fee except during cancellation or rescheduling, or relocation of an event by the seller, given that the customer has requested the refund within a reasonable time and provide valid proof of purchase. Refund liability is limited to the total amount of the ticket purchase (including any fees or charges). The seller is not liable for expenses incurred as a result of the cancellation. crcletickets cannot offer you a refund if you can no longer attend an event or any personal circumstances, however you may give your tickets to another person to use. Name changes policies may vary on an event basis. Please check specific event terms of service regarding name changes. crcletickets will not replace lost, stolen or damaged hard copy tickets. Lost e-tickets can be re-issued to owners to the initial email address used to purchase the tickets minimum 48 hours prior the event.

 

Event organizers may reserve the right of: Admission to events, latecomers may not be admitted until a suitable break. To change/withdraw advertised artists, programs or seating without notice. Event organizers may also append the crcletickets terms and conditions and these additional terms are displayed and agreed to by the purchaser during the booking process.